Immigration department begins opinion survey

| 10/07/2012

Immigration Q-matic machine(2).jpgCNS): The Cayman Islands Immigration department is seeking the opinions of its customers in order to fine tune the latest changes to procedures at one of government’s busiest entities. The Customer Service Satisfaction Survey2012 is now being circulated and is also available on-line. The public has until Monday, 23 July to complete the form which seeks to find out how the recent changes to the department’s procedures has affected its users in the workplace – and how can they be improved. Chief Immigration Officer Linda Evans said the data returned will allow the department to fine-tune its focus on key areas of service, especially though the Key Performance Indicator section.

This current undertaking follows 2009’s comprehensive Customer Service Satisfaction Survey which was undertaken by Deloitte. That information was used in drafting the department’s Three-Year Strategic and Business Plan. It also guided the revision of internal goals and procedures.

“Feedback from the first survey was meaningful and used to streamline new services,” said Ms Evans. “Public participation in this new survey will therefore help us determine the way forward.”

The department has secured the services of Deloitte to administer this follow-up survey, and to offer a comparative analysis on the results. Local business groups have been approached directly, but the public is encouraged to complete the questionnaire online, which takes only 10 to 15 minutes.

For more information, contact the Department of Immigration at 949 8344 or go to survey

Immigration Survey 2012  

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Comments (6)

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  1. Anonymous says:

    The government should start hiring expats through the Work Permit system atimmigration.


    The survey results from government department heads would be very interesting indeed.

  2. Anonymous also says:

    Here is a thought.  How about doing an opinion survey on what the people think of the For Dart deal.

  3. Anonymous says:

    Here's my experience with Immigration and why I won't bother to fill out the survey. I paid for duplicate copies of my status certificate (which was water damaged during Ivan) on June 17,2011. That's right, 2011!!! I am still waiting for someone to print off a copy and sign it. Doesn't seem like that should take over a year to do but but I'm still waiting. Can't vote because of my Ivanized certificate and can't get a copy from Immigration. Government work at it's best!!!!

    Maybe I'll take over a year to fill out the survey.

    • N Somniac says:

      Denial of your right to participate in an election contrary to your rights under the ECHR is worth about $2500 in damages at the current rates.  Perhaps cc'ing the Governor who is liable for denying your basic rights might speed things along.

      • Des N. Franchised says:

        Well that might add up to quite a lot of money, if you include all the people who cannot vote in the suprise referendum, because by the time the date  was announced, it was too late to register.

        Add to those, the Status Holders who qualified to register but did not do so because the election office was providing misinformation that they were not  qualified, when in fact they were (I have saved a screen shot of the election office website, displaying the misinformation). By the time this was corrected, again, it was too late to register for the referendum. 

        Any Human Rights lawyers out there interested in organising a class-action suit against the Government? 

  4. Anonymous says:

    I have a comment. Quit changing the rules EVERY TIME I put in a work permit application for an employee.