LIME looks for cause after broken cable fixed

| 31/07/2013

(CNS): The local telecommunications firm LIME said that the MAYA-1 cable system was back in operation on Wednesday afternoon carrying traffic as normal following a “successful reconfiguration of the power” between the Hollywood Cable Station over in the United States and the Half Moon Bay Cable Station here in Grand Cayman. It said that the firm’s technicians were now attempting to establish what had caused the problem which caused communication chaos this week in Cayman. “LIME continues to work with the MAYA-1 consortium partners to determine the exact cause of the cable failure and the extent of the repair work required,” the company said.

“Our Engineers have been working around the clock since Sunday to determine the cause of the problem,” Donnie Forbes, Head of Infrastructure and Planning, in the Cayman Islands revealed. “As soon as we recognized that we had a problem we had our most experienced people along with our partners in the MAYA-1 consortium working on the issue.   Finally in the early hours of Wednesday morning after a total power-down and reconfiguration of the way the system is energized, the system was restored,” he added.

Forbes explained that the traffic on the Cayman Jamaica Fibre System (CJFS) cable was not impacted. “And whilst customers did experience some degradation of service our backup plans quickly went into operation and we moved the majority of impacted traffic onto CJFS which meant customers were able to continue to do business,” he said, as he thanked everyone who was involved in bringing the cable back on line and apologized for the inconvenience.

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Comments (5)

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  1. NHB says:

    The line might be fixed, but there service is still messed up, try using it for online gaming, see how often you will be kicked offline, even just playing Scrabble on on FB sucks with LIME these days with the continuously losing connection 

  2. Anonymous says:

    Really sickens me how the other providers in Cayman are so quick to blame Lime for everything. Come on!  These things happen, it’s a piece of MAN MADE equipment and bound to fail at some time.  Good thing we have a redundant or spare link via CJFS.  I wonder if people realize that Both Cable systems out of the Cayman Islands are owned or operated by LIME and none other.   We should applaud the Technicians that worked and restored this system, and stop bashing for every mis-hap that was indeed not intentional in any way.

    Thank you LIME for keeping our islands and even your competition connected!

  3. Anonymous says:

    Looks like all utility companies and TV / Internet providers can have issues… technical, mechanical or human-related. A little more understanding can go a long way.

  4. Anonymous says:

    I spoke to Whodatis.  He told me that the cause was the British and their colonialist attitudes.  That seems to be the cause of everything.

    • Anonymous says:

      Just got through speaking with him on the phone. Whodatis says you're one of his fans, but he forgives you and will return to you your british flag you had hanging over the Caymanian flag.