CINICO looks for more input from clients

| 19/06/2012

online-survey-thumb9001247.jpg(CNS): The government’s health insurance company is extending its online customer satisfaction survey to attract more people in order to help with future plans for the insurance company. CINICO said Tuesday that the survey window will now be open until Wednesday 27 June 27th.  The survey was launched on 22 May and is available to all civil servants, pensioners and statutory body CINICO members.  Those completing the survey will also have a chance to win an Ipad. “At Cinico we greatly value the opinions of our all our members, so we decided to extend the survey to the 27th to allow members a longer opportunity to complete it,” Lonny Tibbetts, CEO of CINICO, stated.

“This research project will provide valuable information to us, so every respondent counts,” he added.

The survey is completely confidential and results are collected off-island by a third party.  In order to access the survey, members must enter the first 9 digits of their 12 digit member ID number found on the front of their CINICO CarePay member card. The responses are not linked to the ID number in any way.

This type of market research is an effective way to collect the opinions and suggestions from CINICO members, so that CINICO can incorporate it into its new and existing plans the CINICO boss noted.

“We are looking forward to hearing the results, which will provide clear data from the members themselves”, Tibbetts added.

Those people requiring a paper copy of the survey are asked to call Tower Marketing at 623 6700. More information and the link to the survey can be accessed by visiting

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  1. Anonymous says:

    I am a CINICO member with the new card, went to the hospital, they swiped card, and I was told nothing is coming up. I am a new member joined only last year, this is the first time I'm using my card. Tried to do the online survey, it won't accept my member id# either. Tried calling the office, of course it's impossible to get through there to speak to a human, but did leave numerous numbers, still awaiting an answer. I guess I won't be participating in the online survey and I'm still awaiting a phone call to find out why I am not in the system at the hospital, but oh they did say I was in the system but nothing was coming up. Don't know what was coming up, I guess I'll have to wait for resurection day to find out. Anyway I guess this warrants a visit to the office to see if I can find a human to talk to, will consider that when I go in next month to pay my premium. Hope no one else are having these hicups. Shame.

  2. Anonymous says:

    here's a suggestion: how about some good moral standing and business ethics, and stop wasting peoples money!!