Cayman tops C&W league

(CNS): Local staff at the new look Cable & Wireless now known as LIME were reportedly celebrating recently after beating out their Caribbean peers in the firms regional customer service awards. The Cayman Islands team won the ward for operational performance as the only Cable & Wireless company in the Caribbean boasting of consistently meeting its customer service targets.

The salute came at the Cable & Wireless International (CWI) 2008 Customer Excellence Awards in Jamaica where each of the thirty nine C&W businesses showcased success, best practices, individual excellence, service passion, pride and continuous improvement of customer service.

In the competition among Caribbean countries awards went to Anguilla, Jamaica, Turks and Caicos, Grenada, St. Kitts and Nevis

LIME Montserrat copped the award as Customer Excellence Champion while Grenada was deemed tops in Customer Experience Performance.

A number of individuals were also singled out for awards and included the IT Team of Lawrence Davies, Rob Elsey and Richard Symmonds for making employees lives easier and the customer experience faster and cheaper.

Awards also went to Clyde Nisbett of St. Kitts and Nevis and Renaldo Missick of Turks and Caicos who won the WOW award for helping LIME customers in the wake of Hurricane Ike while the Passion for Change Award went to Eileen Wolfeof Jamaica for embracing what seemed like an impossible challenge in the Caribbean contact centres.

The Best Use of Technology Award went to Glendon Langaigne of Grenada who developed a web-based system to monitor all customer requests to ensure speedier delivery of service. This application is being adopted throughout C&W International.

Jamaican Howard Mollison received the Award for Field Management for dramatically reducing the time for installation of landlines.

The international awards coincide with the launch of LIME, Landline, Internet, Mobile, Entertainment, a fresh approach from Cable & Wireless as the company continues its transformation programme aimed at delivering the highest levels of customer service and satisfaction