ICTA can handle complaints

| 13/04/2012

(CNS Business): Government officials are advising people who are having problems with their phone, cable, internet providers or complaints about radio content that they can complain to the Information Communication Technology Authority (ICTA). Anyone who has logged a complaint with their phone company and exhausted all avenues but who has still not had their problem addressed can turn to the authority. Juliana O’Connor-Connolly, the minister responsible, said the ICTA requires licensees to clearly describe their services and rates in their marketing materials. Companies shouldalso have complaint dispute resolution procedures to protect customer information and to ensure that their contracts, terms of service and bills are clear and understandable. Read more on CNS Business

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