LIME CEO says customer service must improve

(CNS Business): LIME Cayman Islands needs to provide significant improvement in the area of customer service, the new CEO, Bill McCabe told CNS Business in this week's video interview. He said it was clear that the company had some great infrastructure and great networks in place but "the whole customer service area" needs improving. They have already begun to make changes, he said, so that when customers in Cayman phone the call centre they now get through far quicker than they did even two months ago. The call centre is based off-island because that means greater efficiencies for LIME but people complain that the customer service staff "don't know what it's like to be in Cayman" and they get frustrated when they call. Read more on CNS Business