Americans irked by bad customer service

| 07/06/2011

(Bloomberg): Americans are fed up with bad customer service, with 64 percent walking out of stores due to poor assistance and 67 percent hanging up on a call before their problems are even addressed, according to a new survey. The most annoying gripe is not being able to get a person on the phone, followed by rude salespeople, according to findings from a Consumer Reports survey issued on Tuesday. The findings are based on a phone survey of 1,010 adults conducted in March. The margin of error was plus or minus 3 percentage points at a 95 percent confidence level.


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